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Cosmeticdiva | Postage | Returns |
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POSTAGE
We at Cosmeticdiva try to dispatch all orders as quickly as possible, we try to post your order within 24hrs, but please allow up to 7 days at busy periods for uk deliveries.
UK
All orders are sent by Royal Mail First Class Recorded
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Order Value |
Price |
| 1 |
up to £10.00
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£2.50
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| 2 |
up to £20.00
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£2.95
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| 3 |
up to £40.00
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£4.95
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| 4 |
up to £60.00
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£6.95
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| 5 |
up to £100.00 |
£12.95
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| 6 |
Up to £200.00
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£19.95
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We do not accept orders for over 2kg in weight
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Other Countries
We only dispatch to certain other countries:-
Denmark, Estonia, Finland, France, Portugal, Netherlands, Spain, Belgium, Norway, Sweden,
Monaco, Ireland, Latvia, Malta, Switerland, Canada, Greece.
All orders are sent by International Signed or Airmail
£2.50 per item
(this does not apply to the UK, see above for UK postage)
We do not accept orders for over 2kg in weight.
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DELIVERIES
UK DELIVERIES
If you have not received your item after 7 days, please contact your local Royal mail sorting office.
The postman may not leave a card through your door.
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RETURNS
RETURN OF NON FAULTY GOODS
If you are returning goods, you must notify us within 7 days after you receive them. You must then return the goods within 14 days of purchase.
We will accept returned goods at your expense. (You the customer are responsible for cost of return postage) the goods remain your responsibility until they are received at our store, so please obtain proof of posting so that you can claim from Royal mail should they lose your package.
Goods must be returned in the same condition they were sold. If the product has been used rather than simply opened and examined, we will reduce the refund accordingly. If a product is sealed, the seal must not be broken.
BODY JEWELLERY cannot be returned if sealed packaging is opened.
Cosmetics cannot be returned if they have been used, have any finger marks on them or the original seals are broken.
We will refund on receipt of the product at our store.
RETURNING FAULTY OR DAMAGED GOODS.
A full refund will be given on all faulty or damaged goods, plus the cost of original postage and return postage but only when goods are received by us.
You must notify us within 7 days after you receive your purchase/s that your item is faulty or broken.
You must then return the faulty or damaged goods within 14 days of purchase.
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UNDELIVERED GOODS
We try to post all orders within 24hrs but please allow 7 days at busy periods.
All UK orders are dispatched via Royal Mail first class and signed for option.
You will receive a dispatch email when goods are sent out.
If you do not receive goods within 7 days after dispatch note, please email us.
We will then check the status of your item via Royal Mails Track and Trace facility.
Please be aware all correspondence to Cosmeticdiva regarding your
claim for non delivery will be forwarded to Royal mail to further their
investigations.
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| Copyright |
Copyright ©2008-10
Cosmeticdiva.co.uk
All Rights Reserved
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